Different people are open to different methods of learning and communication. To suit the varying needs of its users, Therap offers a variety of support and training options, round the clock, as a part of its services.

Support Site
Live Help/Feedback
Community

Our support site is accessible with this easy to remember url:

  Searching for Content, FAQs

Therap has a wide variety of materials on its modules and the search feature on the support site helps our customers easily locate what they are looking for. The Searches are profiled and the frequently searched for topics are also made into FAQs or Frequently Asked Questions.

  Interactive Learning

Therap develops Flash based interactive training/learning modules to help users get acquainted with its modules. We have Walkabouts which involves the user trying to answer questions about Therap's system by looking at it and seeking out where to click to get a certain task done. Then theres the Automated Training modules, which features our animated trainer T-Girl who jumps around the screen and shows the viewer how to use Therap. She also quizzes you if you are brave enough.

  Guides

If your favorite way to learn is to just read a manual, we have User Guides which provide detailed descriptions of how to use a certain module, or Quick Guides which describes a very specific feature in short.

  Webinars

You can also decide to do live Webinars with our Training and Implementation staff, or view recorded webinars from our archives. Its a good way to go when you are first starting out.

Live Help is a way to get help from Therap's Customer Support team in real time. Click on a Live Help link or button from the website, or when you are signed into Therap, and you can chat with our customer support staff, engineers and architects! Supports offline messaging too.

Every application in the system has a "Feedback" link at the bottom of the page, which provides users the ability to share their opinion on the application, questions on system operations, and report issues whenever they want. These are received by Therap's Training & Implementation Team, and the user receives a reply within 24 hours. Such feedback features are included in training materials as well.

Though the above mentioned method of sending feedback requires logging into the system, you can the Contact Us page to send general queries and feedback without having to log in.

Therap puts high importance on communicating with its users to better understand the needs of the developmental disability community.

Therap Ideas provide a platform where our customers can share all the exciting enhancement ideas they have regarding any part of the Therap system. Here, users will find a list of ideas that have been shared by Therap users, can read the comments made to an idea, add comments, and even rate the idea. So whenever users think they have an idea that everyone could benefit from, they can share it easily with Therap Ideas. These ideas are reviewed and commented by Therap team members on a daily basis and discussed during enhancement sessions.

Therap posts several Blogs with a view to increase communication with its users. Users can learn about the latest events and developments taking place at Therap by reading these Blogs. Among the writers are our support staff, CEO, CTO and Customers. You'll find lots of good discussions relating to the industry, and sometimes even football or robotics. When visiting one blog, you can visit any of the other blogs by clicking on the 'More Blogs' link.